Time-Warner provides me with fine cable modem Internet service during the day and evening, but about ten o'clock each night for the last few weeks, reliability falls apart, with intermittent outages all night long. The support desk claims that this is because their signal to my house is too strong after other users call it a day (and, implicitly, if I'd just go to bed like a normal person I wouldn't be having this problem). It's easy for my computer to sip from the firehose when everybody else is sipping too, they say, but not when I'm drinking alone (metaphorically speaking). They want to send a man to put a device on the box where the cable comes into the house that would reduce the signal strength.
Does this make any sense? If not, how should I fix it?